Returns & Exchanges
We want you to love your exclusive Netflix gear, but if you're not satisfied, we offer returns on most items within 30 days of delivery. Items must be in their original, unused condition with all tags and packaging intact to qualify for a refund.
Initiate Your Return
Visit our online Returns Portal and enter your order number and email address to select the items you wish to send back.
Print Your Label
Once your request is authorized, download and print the prepaid shipping label provided via email.
Package Your Items
Securely pack your items in the original shipping box or a similar sturdy container, ensuring all original tags are attached.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing