Frequently Asked Questions
Everything you need to know about shopping official merchandise from your favorite stories.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the United States. International shipping times vary by location, generally ranging from 10-21 business days.
What is your return policy?
We offer a 30-day return policy for most items in their original, unworn condition with tags attached. Please note that certain limited-edition drops or personalized items may be final sale.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are the products official Netflix merchandise?
Yes, all items sold on the Netflix Shop are 100% authentic, officially licensed products developed in collaboration with the creators of your favorite shows and movies.